Unless we have a different arrangement with you, the cost is $459 for the online survey. This includes setting up your church for online participation, instructions for participation, and final report generation. The final report is generated in a PowerPoint format, and is designed to be printed in color, double-sided. Additional options includes: paper surveys ($3/each – minimum of $60), printed and bound final report ($80/each includes shipping), and follow-up coaching or debrief from a TAG consultant (based on hourly rates as outlined in our reseller agreement). Customer service is billed at $83/hour and tech support is billed at $193 hour. Reseller is responsible for any support that TAG provides to Reseller's client.
Fifteen minutes of non-technical customer support is included during the survey process, in addition to standard administration, instructions for participation, and report generation. Additional non-technical customer support is billed at a rate of $83/hour in 15 minute increments. Technical support and developed is billed at a rate of $193/hour. Support rates are subject to change with written notice.